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Your data · Anthropic

Claude app: your data, fixed

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Claude keeps your chats until you delete them; you can switch off training and use incognito chats.

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Your data, on the Scorecard
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Last checked 24 October 2026
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  1. 1

    What they keep

    Offered
    Changed · 2 March 2026

    Claude's memory from chat history opened to all users, including the free plan. Anthropic's help pages say memory is on by default for Free, Pro and Max.

    Did it change? entry →
    1. 1.Your chats, until you delete them. A deleted chat leaves your history right away and is removed from back-end systems within 30 days.
    2. 2.If you let Anthropic train on your chats, it may keep them in a de-identified form for up to 5 years. If you do not, the standard period is 30 days.
    3. 3.Feedback you send, like a thumbs up or down, is kept for 5 years, whatever your training setting.
    4. 4.Chats flagged by safety systems can be kept for up to 2 years, and their safety scores for up to 7 years.
    5. 5.Memory: Claude saves what it learns about you as topics. Memory is on by default for Free, Pro and Max. Deleting a chat does not remove memories made from it.
    6. 6.Your projects and account details stay until you delete them or your account.

    The 5-year period applies to new or resumed chats after you allow training.

    Scorecard · Says how long chats are kept after you delete themYes

    Anthropic says a deleted chat leaves your history immediately and is removed from back-end storage within 30 days, barring legal or safety holds.

    Anthropic's own pagesChecked 24 October 2026
  2. 2

    Opt out of training

    Offered
    1. 1.Open Claude on the web, the desktop app or the phone app.
    2. 2.Click your name to open the menu, then choose Settings.
    3. 3.Go to Privacy.
    4. 4.Turn off Help improve our AI models.

    Turning it off stops future training on your past and new chats. Data already in a training run or an already-trained model stays there.

    Scorecard · You can stop your chats training its modelsYes

    Anthropic's privacy page describes a Help Improve our AI models toggle under Settings, Privacy that Free, Pro and Max users can switch off themselves.

    Anthropic's own pagesChecked 24 October 2026
  3. 3

    Private mode

    Offered
    1. 1.Start a new chat outside a project.
    2. 2.Click the ghost icon in the upper right corner.
    3. 3.Check for the black border and the Incognito chat label in the upper left.
    4. 4.Chat as normal.
    5. 5.When you are done, click the x in the upper right to close the chat.

    Incognito chats stay out of your history and memory and are not used for training, but they are still kept for 30 days. They are not available inside projects.

    Scorecard · A chat mode that is not saved and not used for trainingPartly

    Anthropic says incognito chats stay out of history and are not used for training, but are still retained for 30 days by default.

    Anthropic's own pagesChecked 24 October 2026
  4. 4

    Export your data

    Offered
    1. 1.Open Claude on the web or in the desktop app. Export is not offered in the iPhone or Android apps.
    2. 2.Go to Settings > Privacy.
    3. 3.Click Export data.
    4. 4.Wait for an email with a download link, sent to your account's email address.
    5. 5.Download within 24 hours. After that the link stops working and you must ask again.

    Available on Free, Pro and Max. Your memory can be copied out as text separately, from Settings or by asking Claude.

    Scorecard · You can export all your chats yourselfPartly

    Anthropic says Free, Pro, Max and Ultra users can export their data from Settings > Privacy on web or desktop, delivered by an emailed link that expires after 24 hours, but it names no file format.

    Anthropic's own pagesChecked 24 October 2026
  5. 5

    Delete your account/data

    Offered
    1. 1.To delete one chat on the web: find it in the left sidebar, click the three-dot menu next to it, choose Delete and confirm.
    2. 2.On iPhone, touch and hold the chat, then tap Delete. On Android, use the three-dot menu in the top right.
    3. 3.Before deleting your account, export your data. Deletion is permanent.
    4. 4.On Pro or Max, cancel in Billing settings first and wait for the paid period to end.
    5. 5.Go to Settings > Account, click Delete account and follow the prompts.
    6. 6.If you see Contact support instead of a Delete account button, contact Anthropic support.

    Deleted chats are removed from back-end systems within 30 days. Anthropic's pages do not say how long it takes to remove all data after an account is deleted.

    Scorecard · You can delete your whole account yourselfPartly

    Anthropic's help page gives self-serve deletion under Settings, Account, but only says deletion is permanent and you lose saved chats, not what data is removed or when.

    Anthropic's own pagesChecked 24 October 2026
Where Anthropic's pages were unclear

Where the pages were unclear

  • No page gives a timeline for removing all data after a whole account is deleted.
  • One export summary said the export does not include uploaded file contents, but it was unclear whether that applies to individual plans or only Team and Enterprise.
  • One help article (Enterprise domain claim) points to Settings > Account for export, while the main export page says Settings > Privacy.
  • Memory settings path differs by layout: Settings > Your Claude > Manage next to Your memory, or Settings > Memory in the older layout.
  • If you have the new Claude experience, incognito chats open in the previous chat experience, so Claude cannot create files or run code in them.

Spotted a change, or a page that answers one of these? Report a change.

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